RTA CABINETS
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  • Cabinets Delivered in 15 Days

  • Sample Doors Ship FREE and $25 Credited Back to Your Account When You Place Cabinet Order

THE CABINET RESOURCE

TERM & CONDITIONS + SHIPPING

Order Processing & Payment:

  • All orders from The Cabinet Resource approved dealers will be accepted online only.
  • Full Payment is required before an order will be processed. (This includes backorders and approved written add-ons).
  • Payment can be made by Credit Card, Debit Card, or PayPal.
  • Once the order is in the process, no changes can be made. Additional items can be processed online as a new order.
  • Framed -at pack orders are processed in 3 full business days, framed assembled orders in 7 full business days.
  • “Day one” starts on the NEXT full business day after the order is placed.
  • Cancellations after the order is picked will be subject to a 10% processing fee.
  • Cancellations made after an order is shipped are subject to a 20% restocking/processing fee. .
  • RUSH ORDERS will be processed for an additional fee.
  • For same day shipping of -at pack cabinets, the order must be entered before 12:00 pm Eastern Standard Time.
  • Rush is unavailable for assembly orders and discontinued lines. Combined orders subject to refund of rush fee.
  • Please select “RUSH FEE” at the time of checkout by 12:00 pm EST to have rush applied.

Modifications:

  • Please Contact order@thecabinetresource.com for pricing on all Modification requests.
  • Modifications exempt the entire order from normal lead times.
  • Full payment must be received prior to the start of modifications.

Shipping And Delivery:

  • All unassembled -at pack framed orders will be ready to ship within 2 full business days.
  • All freight orders are packaged in individual boxes, placed on a pallet, shrink-wrapped and strapped.
  • All freight LTL shipping charges are calculated online.
  • The Cabinet Resource manages all shipping, 3rd party freight carriers cannot be sent by the dealer to pick up orders.
  • 2-5 business day standard transit time with LTL carriers, please account for at least one extra day for residential and scheduled delivery appointments.
  • Shipping charges must be paid for when your order is placed online. (Orders exceeding standard LTL sizes are subject to additional fees for Full Truckload shipping).
  • Orders cannot be held, however, you can select to ship at a later date during the check out process.
  • You will receive a tracking number by email the day after the order has shipped.
  • All destinations must be tractor/trailer accessible, or Limited Access fees will be applied ($100).
  • For Residential Deliveries and appointments, the freight company will contact you 24 hours in advance to schedule the delivery (usually a 3-4 hour window).
  • Shipping charges cover one delivery attempt. The customer is responsible for any additional shipping and handling charges for delivery failure due to customer circumstances.


DELIVERY POLICIES

  • The driver is only responsible for placing the pallet on the ground for deliveries that had lift gate services selected at the time of check out.
  • Address classifications are based on city zoning, therefore it is possible to have a commercial property in a residential area. In this case, the delivery would be considered residential, and subject to the residential delivery fees and conditions.
  • A responsible party must be present to inspect, inventory, and sign off on delivery.
  • You MUST notate if the number of pallets delivered does not match the number listed on the driver’s BOL copy.
  • Careful inspection of the packaging condition is vital to place freight claims. Even if you are not sure if the contents inside contain damages due to the exterior’s condition, you MUST indicate on the BOL to be able to claim concealed damages in the future.
  • Do NOT reject damaged items. SEE IMPORTANT NOTES IN MISSING AND DAMAGED ITEMS SECTION TO FOLLOW. PHONE: 720-277-9617 · EMAIL: SUPPORT@THECABINETRESOURCE.COM · WEBSITE: THECABINETRESOURCE.COM
  • Freight claims for obvious damage or shortage can only be accepted when indicated on the bill of lading.
  • Freight damage claims must be led within 5 business days. No claims will be allowed without the proper paperwork.
  • To place a claim for damage or a shortage, please log into our website and use our damage claim module.
  • All damages must be documented and reported upon opening the boxes.
  • The following must be included to process the claim:

             Order number  and Buyer's name

  • Shipping address for replacements
  • A brief description of damage or shortage, including item numbers and/or parts
  • PICTURES of the damage are required
  • Upon receipt of the damage claim, we will review the request within 48 business hours. Replacements will then be shipped out within 24-48 hours.
  • Expedited shipping service is NOT available for replacements and/or parts.
  • All damages must be documented and reported upon opening the boxes.
  • Missing items must be reported within two weeks from delivery.
  • Concealed damages must be reported within one month from delivery.
  • Items that have been assembled and installed cannot be claimed as damaged.
  • The Cabinet Resource cannot be held responsible for any labor costs accrued during the installation of any of its products sold via any of its channels of distribution. This includes, but is not limited to, items that may be flawed or have become damaged in transit.

Returns And Replacements:

  • All returns must be authorized by The Cabinet Resource prior to return shipment.
  • For authorization, please send an email request to support@thecabinetresource.com.
  • Returns must be received within 30 days of purchase.
  • All items must be returned in original, unopened packaging, therefore NO RETURNS ON ASSEMBLED CABINETS.
  • No returns on trims, mouldings, fillers, panels or sales tools.
  • QUALIFYING returns will incur a 20% RESTOCKING FEE.
  • The customer is responsible for setting up and covering all return shipments.
  • Any returned product DEEMED UNSELLABLE WILL NOT RECEIVE CREDIT.

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